Dallas, Texas - 2024-04-08 Associate Service Engineer
If you’re one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We’re big on culture and look for employees who can grow both professionally and personally with us.
At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren’t taken care of, our customers won’t be either. TSP was founded on the belief that our product is our people, and our commitment to those employees is written into our company values.
THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF AN ASSOCIATE SERVICE ENGINEER:
- Perform hands-on hardware break-fix on multiple storage platforms (after a short training period)
- Schedule service calls and coordinate delivery of parts
- Assist with installations (unboxing, lifting, racking/stacking, installing, etc.).
- Frequently lift and move up to 20 pounds and occasionally lift and move up to 50 pounds
- Interact and influence IT customers and TSP technical team members, including presales, services, and support organizations
- Impact extends to customer technical representatives, including systems administrators and technical managers
- Maintain flexibility to travel outside of the coverage area when required
- On-call rotation 24/7/365
YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:
- Hardware troubleshooting experience (in work experience, military experience, or just the “go-to” person that all your friends/family go to for technical help!)
- Good job stability must be reflected on a resume
- A degree in computer science, information technology, or any technical field is preferred but not recommended
- Positive attitude, professional, self-motivated, and fast learner
- A strong sense of urgency, time management, and customer-facing skills are required
- Must have a general understanding of Microsoft Outlook and demonstrate professional communication skills (phone/email/in-person)
- Must be available for on-call/standby coverage (nights and weekends)
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- Reliable transportation and valid driver’s license
- Formal and informal training towards certifications would be considered for a qualified candidate
- Mandatory COVID vaccination required
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.