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Valued, Empowered, and Motivated


What if companies put their people first? Employees would feel valued, empowered, and motivated to perform at their highest standard. Customers would be cared for and business would reflect such commitment. Our company was founded in 2002 by Frank Gonzalez and Rick Skaggs on the belief that people would be our product.

The two were longtime Honeywell employees who worked together for years to build an exceptional computer support branch. However, in 2002, Honeywell made the decision to shutter the department. For years, the friends had measured the idea of starting their own company – that downsizing was the jolt they needed. Together they knew they would be able to build a company that offered extraordinary and ethical service.



Our company began with only $500 worth of supplies, two employees, and one room. The business strategy: to build on our founders’ combined years of industry experience, add a human touch to the business, and innovate through people development and culture. Their investment in attracting and retaining the highest caliber employees provided the greatest possible service to their customers.

Today, we support the technology environments of some of the industry’s largest and most well-known brands. Our product is our people, and providing our customers with the best of the best is a priority. Here are some of our senior leaders who make it happen.

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Team Details

  • rick-skaggs
    Rick SkaggsFounder

    Rick SkaggsFounder

    As co-founder, Rick Skaggs is responsible for strategic partnerships, mergers, and acquisitions. Rick thrives on connecting with people and forming partnerships which suits him well as the chief evangelist of TSP, exploring new and strategic avenues of growth for the company. Additionally, Rick maintains his executive-level relationships with new and strategic TSP customers. Rick served as TSP’s CEO for the first 13 years of the company since its inception. In January 2016, he moved into an interim role where he focused and led a sales organization specifically focused on new and emerging business opportunities.

    Prior to founding TSP, Rick enjoyed a successful career at Honeywell, starting as a service engineer and working his way up to salesman, sales manager, and regional director. Before joining Honeywell, Rick served in the military for three years, which allowed him to travel and live in New Jersey, Washington D.C., and Korea. Rick often volunteers for various causes, including Leighton’s Gift, the American Cancer Society, NICU Helping Hands, and Folds of Honor. He is also an active member of Crossway Church of Christ, where he is on the strategic planning committee.

    In his free time, Rick can be found fishing, shooting guns, woodworking, boating, or riding one of his four Harley-Davidson motorcycles. He is very family-oriented and spends much of his time with his friends and family, including his wife of 37 years, four children, and nine grandchildren. He has also always been active in sports, whether it is playing, coaching, or cheering on his grandchildren at their games. He even won the Texas State Golden Gloves Boxing Championship in 1972! Finally, Rick is motivated daily by his strong faith. Every day, he thanks God for giving him another day on Earth and looks forward to helping someone.

    Favorite sports team: Texas Longhorns

    Favorite quote: “Do unto others as you would have them do unto you.”

    Favorite meal: A good steak and baked potato

    Favorite vacation spot: I would give up the beach and sand any day in exchange for camping in the woods and being in nature!

    Dream travel destination: Barcelona

    Bucket list item: To ride my Harley from San Diego all the way to San Francisco along the coast

    Nickname: Wild Man. I love to make people laugh by doing “wild things.”

    Hero: My father is my hero, but my son, Chris and his wife Amy inspire me

  • frank-gonzalez
    Frank GonzalezFounder and CEO

    Frank GonzalezFounder and CEO

    As the CEO and co-founder of TSP, Frank is responsible for the company’s business and growth strategy overall, ensuring that TSP has the right organizational structure, processes, and tools to execute the company’s goals. Frank does this while continuing to nurture a culture that is unlike any other in the information technology community. Frank considers himself a unifier and has a knack for being able to listen to customers and employees and create alignment within TSP’s respective teams. He also takes pride in providing inspiration to the company while making sure individuals clearly understand their roles and how they work together to meet a common cause.

    Overall, Frank is passionate about adding value to TSP and cultivating talent while maintaining positive relationships with all of TSP’s customers. Frank works closely with all the senior leaders in their directorship. Frank started TSP with co-founder Rick Skaggs by turning adversity and uncertainty into an opportunity — today, a successful and growing business employing over 350 people across the country. Before co-founding TSP, one of Frank’s biggest career highlights was being the youngest national service leader at Honeywell. He also held various positions at Honeywell, including field service representative, systems administrator, field service supervisor, field service manager, and national field service leader.

    Frank graduated from DeVry University with a bachelor’s degree in electronics engineering. Outside of work, Frank is a member of the Fellowship Church and volunteers his time to several DFW-area charities, including Readers 2 Leaders, Minnie’s Food Pantry, Mission Arlington, and Union Gospel. Frank can also be found spending time at home with his family and hosting cookouts for his friends. Frank even expands his professional development outside of the office by reading about innovative leadership strategies in his downtime. He hopes one day to be remembered as making a difference in someone’s life, whether it be through encouraging words, being able to listen to others, or showing interest in a person’s special talents.

    Starbucks Order: Grande triple hazelnut latte

    Favorite Vacation Spot: Anything with a beach, but his dream travel destination is Europe (specifically, Spain)

    Favorite Book: 21 Irrefutable Laws of Leadership by John Maxwell

    Fun Fact about Frank: Frank can be one of the most competitive people you’ve ever met in sports. As he likes to say, “If I’m going to go down, I’m going to go down swinging.”

    The Most Unusual Thing in Frank’s Office: A framed 12-inch silicon wafer from Texas Instruments

    Favorite Saying: We have not arrived — the best is yet to come.

  • ken-smith
    Ken SmithChief Financial Officer

    Ken SmithChief Financial Officer

    As chief financial officer at TSP, Ken Smith leads the accounting, finance, talent management, and IT/procurement teams at TSP, ensuring the seamless integration of these vital functions. He helps leadership understand the story behind the numbers. Prior to TSP, Ken worked as interim CFO/controller for several companies, handling software implementations and business modeling. He served as the director of accounting at MetroPCS Communications, senior manager at Accretive Solutions, and senior analyst at both Blockbuster and Autotester. Professionally, Ken is known for his business modeling skills and Excel wizardry, especially around the TSP office. Coworkers and clients also appreciate that Ken is very open-minded and never afraid to consider a business option.

    Ken has a knack for making companies better by seeing the bigger picture and leading full-circle initiatives to completion. For example, he was instrumental in the implementation of Oracle at MetroPCS, where he led the implementation of several modules, significantly streamlining the month-end close. Ken earned a Bachelor of Arts in English from East Central State University in Oklahoma, where he was also an active member of the Pi Kappa Alpha fraternity. Growing up in the small town of Wynnewood, Oklahoma, Ken was drawn to Texas due to job opportunities. Ken later earned a Master of Business Administration from Dallas Baptist University, and in Dallas, he developed his love of the big city.

    In his free time, Ken enjoys watching college football (especially OU), spending time with his dogs, running, hiking, and almost any outdoor sport. Ken has some impressive long-distance running accomplishments under his belt, having completed numerous marathons and ultramarathons, as well as participating in several multi-day relay races. Ken’s love for his dogs spurred his involvement with Paws in the City and Operation Kindness. In his free time, Ken also enjoys a good read and a well-crafted cup of coffee.

    Starbucks order: Grande Soy Iced Latte

    Favorite restaurant: Abacus

    Dream travel destination: Seychelles

    Ken’s hero: Grandfather

    The most unusual thing in Ken’s office: 10” Rick from The Walking Dead (he’s a Walking Dead fanatic)

  • omar-gonzalez
    Omar GonzalezChief Customer Experience and Success Officer

    Omar GonzalezChief Customer Experience and Success Officer

    As chief customer experience and success officer, Omar is responsible for spearheading initiatives to optimize customer experience and retention, focusing on fostering loyalty and leading a customer-centric approach in our operations. Not only does Omar truly care about establishing and maintaining relationships on a professional level, but he also cares about cultivating these relationships on a personal level. With his love of people and aptitude for maintaining strong relationships, he assists his customers by first listening carefully and then providing top service and creative solutions.

    Omar joined the TSP team in 2003 as one of the four original employees, along with co-founders Frank Gonzalez and Rick Skaggs. He was intrigued by the idea of starting something new. Since 2003, Omar has worked as a field service engineer, field service supervisor, field service manager, and account manager for TSP. Omar continually expresses his gratitude for being a part of the TSP team since the very first day and truly appreciates the different responsibilities he has been given at the company. Before his arrival at TSP, Omar worked at Honeywell for six years as a field service engineer and field service supervisor. Omar received a Bachelor of Arts in Computer Information Science from St. Edward’s University. He has also held various certifications for Microsoft and NetApp.

    Outside of work, Omar “eats, sleeps, and drinks” baseball, playing, coaching, and teaching the sport. He is even the director and commissioner of the Cedar Hill Baseball Association. Omar can also be found spending time with his wife of 19 years, Laura, and sons, Tony and Julian.

    Favorite Quote: “Baseball has been good to me.”

    Dream Travel Destination: I love traveling to Mexico. However, as long as my wife is by my side, I love traveling anywhere with Laura.

    Favorite Sports Team: No surprise — Texas Rangers

    Favorite Meal: I love a great steak

    The Most Unusual Thing in Omar’s Office: A five-foot baseball trophy.

  • chris-skaggs
    Chris SkaggsChief Revenue Officer

    Chris SkaggsChief Revenue Officer

    As the chief revenue officer, Chris leads the brand, marketing, sales, and talent acquisition teams. Chris leverages knowledge of the roles both sales and marketing play in driving growth and has ultimate accountability in aligning all revenue-generating departments. His cross-functional expertise ensures that no department in his organization works in silos, creates alignment to ensure higher profitability, and uses data to make informed decisions. Together with other members of the executive team, Chris executes the current corporate strategic plan, focusing on expansion and growth.

    Early in his career, Chris learned the power and importance of storytelling and relationships. Starting with TSP in 2006, Chris spent his first ten years in people operations — building and growing every aspect of HR and talent acquisition. He then took his knack for connection and communication and moved into brand, marketing, and sales enablement. An accomplished growth leader, Chris has a proven track record of building teams, processes, strategies, and systems from the ground up. Chris received a Bachelor of Arts in Human Ecology from the University of Texas at Austin, where he was also an active member of the Phi Kappa Psi fraternity. Chris also received his master’s certificate in Human Resource Management from Villanova University.

    Chris is passionate about giving back to his community — primarily as the cofounder of Leighton’s Gift, a 501(c)(3) public charity with a mission to turn a tragedy into something positive by providing NICU families comfort, connection, and peace. Chris has also served as a chair, vice chair, ambassador, board member, and committee member for a variety of different nonprofits. Outside of work, Chris loves spending time with his family — usually at a rock climbing or cheer event. He enjoys health and fitness, a good bourbon, strong coffee, and watching his Longhorns in any sporting event — especially college football (Hook ‘Em).

    Starbucks order: Americano

    Favorite Restaurant: Uchi

    Dream Travel Destination: Grecian Islands

    Hero: My wife, Amy

    Things People Might Not Know About Chris: I was featured on an episode of MTV’s True Life.

    The Most Unusual Thing in Chris’ Office: Brick from the north end zone of UT’s football stadium that was removed during one of the renovations

  • kristi-suddock
    Kristi SuddockVice President, Talent

    Kristi SuddockVice President, Talent

    As vice president of talent at TSP, Kristi oversees the development and initiatives of the company’s people. Kristi supports TSP’s talent strategy of hiring top talent — specifically, those individuals who are looking to grow both professionally and personally. Not only is Kristi known by her peers as being a “non-traditional” human resource professional, but she also has a true desire to help her colleagues by taking some of the pressure off of their human resource requests.

    Kristi joined the TSP team in August 2014 and has been in the role of vice president since November 2019. Kristi was immediately drawn to TSP’s culture and knew she had to be a part of its “greatness.” One of her goals is to be able to work with every TSP employee at some point throughout her career. Before her arrival at TSP, Kristi was a senior director of human resources for a global marketing research company. One of Kristi’s biggest highlights from her career involves taking a training program that started from grassroots initiatives and expanding it globally in a very short period of time. Kristi received a Bachelor of Applied Arts and Sciences from the University of North Texas, with a concentration in sociology, psychology, and emergency administration. She also obtained her SPHR and SHRM-SCP certifications.

    Outside of work, Kristi enjoys spending time with family, reading, and wishing she had “mad Martha Stewart skills.” Some of her favorite books include the Harry Potter series, the Game of Thrones series, the Divergent trilogy, and mostly any book by James Patterson or Lincoln Child.

    Favorite Vacation Spot: Las Vegas (she visits a few times a year)

    Fun Fact about Kristi: She was the Linn County Kansas Fair and Rodeo Queen in 1984

    The Most Unusual Thing in Kristi’s Office: A clay pig that her son made in grade school

    Kristi’s Hero: For me, a hero saves lives and fights for our freedoms. But there are many strong women I admire, both for their ability to manage their personal lives and careers with grace while wearing four-inch heels (Kristi says she “walks like a baby giraffe in heels”).

  • Kyle-Skaggs
    Kyle SkaggsVice President, Sales

    Kyle SkaggsVice President, Sales

    As the director of sales, Kyle is responsible for developing key growth strategies and establishing sales objectives to help build strong, lasting customer relationships. Kyle began working for TSP in 2013, attracted by the company culture and his desire to work in IT for a proven industry leader. Kyle works closely with a variety of divisions within the company, including executive leadership, recruiting and his direct sales team. Starting his career with TSP as an associate account executive and working his way up to his current leadership position, Kyle has utilized his abilities to build customer relationships to bring in new large accounts like Pure Storage, Top Golf and Cisco Systems to aid in the company’s growth.

    Kyle is passionate about acquiring new customers and building new business relationships with someone he hasn’t met before. He loves the ability to be able to share the TSP story with potential customers and help the company grow with new accounts. Kyle believes that building a client relationship goes beyond work. He prides himself on being transparent and following through with his promises.

    Growing up the youngest of four siblings in Celina, TX, Kyle graduated from Texas State University in 2013 with a Bachelor of Business Administration in Marketing and still resides in Celina with his wife Sara and newborn son Sawyer. In his personal life, you can find Kyle volunteering with Shawnee Trail Church of Christ with his family, riding motorcycles, going out on the lake and playing golf. He also enjoys supporting local DFW sports teams, working in the yard and going out to eat with friends.

    Favorite sports team: Dallas Cowboys & Dallas Stars — both!

    Favorite book: Love Does by Bob Goff

    Fun fact about Kyle: I used to ride bulls in high school

    Favorite line from favorite movie: “Wise men say, forgiveness is divine but never pay full price for late pizza.” — Teenage Mutant Ninja Turtles

  • bryan-caldwell
    Bryan CaldwellVice President, Customer Success

    Bryan CaldwellVice President, Customer Success

    As vice president of customer success at TSP, Bryan Caldwell works closely with executive staff, finance, HR operations, and sales. He manages the day-to-day for one of TSP’s largest customers, along with managing an outstanding team of field service managers and leaders. He helps keep the team aligned and working efficiently to help provide creative solutions to TSP’s client base, and create results — something Bryan is passionate about.

    Bryan is known for his ability to solve problems, and loves to help clients finish their projects on time and under budget. He can walk into any client’s office, help them evaluate their situation and create a plan to resolve their IT problems effectively and efficiently. It was TSP’s company culture that really drew Bryan to TSP three years ago. His mind was set on working at TSP after sitting down and talking with co-founder Frank Gonzalez. Prior to TSP, Bryan held other IT positions including: senior manager of infrastructure at Securus Technologies, senior manager of IT and service support manager at Greyhound, and data center manager at Haggar Clothing Company. In 1999 Bryan and some partners started a company called Innovative Printer Solutions (IPS), which provided service and consumables from desktop to production sized printers. Bryan sold out of the company in 2003. Right out of high school, Bryan began his study of information technology and has been mastering it ever since.

    He spends time volunteering at Hearts and Hammers and attends New Hope Church in Wylie, TX. Outside of work, you can catch Bryan outdoors: gardening, boating, or showing his truck at local car shows. He also enjoys being with his family and friends. He proudly boasts his seven children and five “grandbabies.”

    Starbucks order: Caramel Macchiato (“Chocoloco Mocca” is what I tell my wife and she translates for me)

    Favorite restaurant: Steven Pyles

    Favorite meal: Tex Mex

    Fun fact about you: I shoot a rifle left handed yet do everything else right handed

    Dream travel destination: Europe

    Bucket list item: Skydive

    Nickname: Hippie — my uncle has called me that my whole life (I used to have long hair)

    Your hero: The Man upstairs

  • nathan-matta
    Nathan MattaSenior Director, Customer Success

    Nathan MattaSenior Director, Customer Success

    Nathan Matta serves as senior director of customer success. In this position, Nathan brings with him industry-leading service with a heart. He understands that one of the fundamental contradictions of managing a service team is how to best care for the team and company finances simultaneously, making him the perfect fit for this role. Nathan joined the TSP team in 2005 as a maintenance engineer, moving onto leadership roles over time. He has played a significant role in growing TSP’s NetApp business tremendously over the last 12 years, which included overcoming some hurdles.

    Nathan prides himself on how the team faced those adverse situations, sticking with the business to reach the point we are at today. Nathan earned his Bachelors of Science in Management Information Systems from Northeastern University. Before his arrival at TSP, he worked as centralized IT for the library system at MIT in Cambridge, where he and his small team managed the library IT infrastructure and advised the Local Technology Experts (LTEs) on anything they needed. One of his biggest highlights during this time was serving on the board of a volunteer group called the “IT Partners” that pulled IT support individuals from all over the university together for training and peer assistance.

    In his free time, you can find Nathan listening to live music or playing his guitar. While he only started playing about three years ago, this hobby quickly became a passion and his wife can attest that he never stops talking about it!

    Starbucks Order: Iced Americano with skim milk and light sugar

    Favorite Sports Team: New England Patriots

    Favorite Book: Anything by William Gibson or Neil Stephenson

    Fun Fact: I juggled in high school

    Favorite Vacation Spot: Caribbean

    Dream Destination: Not exactly a destination, but I would love to take a Windjammer Sailboat Cruise

    Bucket List Item: Europe

    The Most Unusual Thing in Nathan’s Office: Authentic African tribal spear, shield, and drum

    Favorite Meal: Not the food, but the meal. During our 10th anniversary celebration, my wife and I went to the Flagstaff House in Boulder, CO, which is set up on the side of a mountain. We sat on the patio (it was August), and were there from about 5:00pm – 9:00pm. As the sun set, the lights of the city came up, and it was the best venue I’ve ever eaten a dinner at.

  • Larry LozukDirector, Information Technology

    Larry LozukDirector, Information Technology

    Larry Lozuk is TSP’s IT director, responsible for determining the company’s overarching technology strategy and looking for the next technologies that he can integrate into the company to improve overall performance. He keeps abreast of trends in the technology space and works to translate trends into strategies that are likely to benefit TSP’s growth and innovation. Larry is known for his clever use of technology to improve business performance, and his ability to solve problems with the big picture in mind. Other directors and managers bring Larry ideas for improving the function and efficiency of their department, and Larry’s task is to balance those ideas with what is feasible for the company.

    Larry heard about TSP through meeting co-founders Rick Skaggs and Frank Gonzalez, and was drawn to join the company to help it grow even further. He has held several positions at TSP prior to his current role as IT director, including roles in sales, operations, and internal management. Before TSP Larry was a program executive with Dell and worked on extremely large-scale projects. In fact, he replaced 150,000 PCs at Kaiser Permanente coast-to-coast (including Hawaii), and did so flawlessly, without any disruptions to business. He also served as a director at CBSI where he ran the CRM practice, and was a senior management consultant with PricewaterhouseCoopers. Larry has extensive experience with systems integration, which helps him tremendously in his current role. This knowledge allows him to take a step back and determine the best fit for the situation. Larry grew up in Venezuela and came to Texas for college at Baylor University, where he earned a Bachelor of Science in Computer Science, as well as a Masters of Business Administration. He has also obtained certification in ITIL (Information Technology Infrastructure Library).

    When he’s not working, Larry puts his IT knowledge to use in the community as well, volunteering with the AV group at his church to help with television and internet capabilities. He is also active with the International Mission Board and South Texas Children’s Home. An avid scuba diver (and certified instructor!) and photographer, he has traveled extensively and internationally and enjoys “collecting experiences.” Most importantly, Larry puts family first and works hard to be a good father to his two children and a good husband to his wife of 30 years, Annette, who is also a #TSProckstar.

    Starbucks order: Mocha Frappuccino

    Favorite book: The Travis McGee Series by John D. McDonald

    Favorite quote: “Don’t listen to skeptics.”

    Favorite restaurant: Casa de Campo, Mexico City

    Favorite meal: Filet Mignon

    Fun fact about you: Speaks three languages: English, Spanish and French

    Dream travel destination: Fiji

    Bucket list item: Scuba diving in Antarctica under the ice shelf

    Do you collect anything: Wooden objects

    Your hero: My dad. He sacrificed his life to be a missionary in South America when there were other opportunities elsewhere — he has a true spirit of giving

  • David TrammellDirector, Customer Success

    David TrammellDirector, Customer Success

    As the director of IT services at TSP, David Trammell oversees a team of 150 resources for one of TSP’s largest customers. He manages the Dallas-area data centers, desktop support services, network, cable and server support teams, conference rooms, print environments, voice/mobility customer care, and global asset management teams. David aligns departmental goals with company objectives to support growth and efficiency. In his 12 years with TSP, David has become renowned for his analytical sensibilities. Originally beginning his career as an operations coordinator and working his way up to the role of senior field service manager, David has consistently exceeded customer expectations while continuously building long-lasting customer relationships. Today, David proudly embraces the relationships he’s nurtured with his employees.

    Originally hailing from Texarkana, TX, David attended college at the University of North Texas, where he met his wife of 13 years and with whom he shares two beautiful daughters and their dog, Cooper. In his free time, especially in the warmer months, you can find David in the middle of the fairway, or out on the lake with his family wakeboarding and wakesurfing.

    Favorite sports team: Dallas Cowboys

    Favorite restaurant: Fireside Pies

    Favorite meal: Pizza (but Tex Mex is a really close second)

    Dream travel destination: Maldives or going skiing in the French Alps

    Favorite line from my favorite movie: “The Navy calls it Fighter Weapons School — the pilots call it Top Gun.”

    Starbucks order: Not a coffee drinker, but I do like their Strawberry Acai Lemonade

    Fun fact: I was on the original team that created the UNT collegiate wakeboarding team

  • annette-lozuk
    Annette LozukController

    Annette LozukController

    In her role as controller, Annette Lozuk oversees the activities of the corporate accounting, disbursement and accounts receivable departments at TSP. She is also responsible for assuring corporate tax compliance in this position. Annette works closely with the Accounting and Finance Teams, as well as the CFO. Annette joined TSP as a contractor in 2006, and became a permanent employee in 2008, serving in the capacity of accounting manager and then supervisor. Prior to becoming one of our #TSProckstars, Annette held various accounting positions. Incidentally, this is the third time she has worked with both Keith McElwain and Ken Smith.

    Originally from Maryland, Annette moved to Texas to attend Baylor University where she graduated with a BBA in Accounting. She and her husband Larry have been married almost 32 years and currently reside in Allen with their two sons — a college freshman and high school sophomore. Annette has been an active volunteer with Boy Scouts of America for 13 years and is a two-time nominee of the Spark Club Award. She enjoys spending time outdoors with her boys and Friday night lights watching the Allen HS Football team. Annette is currently addicted to painting parties, as she finds doing something creative is the perfect release for her analytical mind!

    Starbucks order: Tall Vanilla Latte or Pumpkin Spice Latte when it’s in season

    Favorite restaurant: Hacienda Ranch or On the Border — really anything Tex-Mex

    Favorite meal: Steak and Potatoes

    Favorite vacation spot: Any beach with pretty blue water

    Favorite warm weather activity: Going to renaissance festival

    Bucket list item: To see the Grand Canyon

    The most unusual thing in your office: The last surviving pacifier of my oldest son

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