Valued, Empowered, and Motivated
What if companies put their people first? Employees would feel valued, empowered, and motivated to perform at their highest standard. Customers would be cared for and business would reflect such commitment. Our company was founded in 2002 by Frank Gonzalez and Rick Skaggs on the belief that people would be our product.
The two were longtime Honeywell employees who worked together for years to build an exceptional computer support branch. However, in 2002, Honeywell made the decision to shutter the department. For years, the friends had measured the idea of starting their own company – that downsizing was the jolt they needed. Together they knew they would be able to build a company that offered extraordinary and ethical service.
We empower our employees so that our customers can focus on what they do best. Our employees are trusted to innovate, integrate and creatively solve technology problems. TSP’s personalized approach will not be found in any other partner.
To be a company that retains and nurtures its strong beliefs and culture as it grows by:
Our company began with only $500 worth of supplies, two employees, and one room. The business strategy: to build on our founders’ combined years of industry experience, add a human touch to the business, and innovate through people development and culture. Their investment in attracting and retaining the highest caliber employees provided the greatest possible service to their customers.
Today, we support the technology environments of some of the industry’s largest and most well-known brands. Our product is our people, and providing our customers with the best of the best is a priority. Here are some of our senior leaders who make it happen.
As the CEO and co-founder of TSP, Frank is responsible for the company’s business and growth strategy overall, ensuring that TSP has the right organizational structure, processes and tools to execute the company’s goals. Frank does this while continuing to nurture a culture that is unlike any other in the information technology community. Frank considers himself a unifier and has a knack for being able to listen to customers and employees and create alignment within TSP’s respective teams. He also takes pride in providing inspiration to the company, while making sure individuals clearly understand their roles and how they work together to meet a common cause.
Overall, Frank is passionate about adding value to TSP and cultivating #TSProckstar talent, while maintaining positive relationships with all of TSP’s customers. Frank works closely with all the senior leaders in their directorship including company President Rick Skaggs, Frank’s longtime colleague and co-founder of TSP. Frank started TSP with Rick by turning adversity and uncertainty into an opportunity — today, a successful and growing business, employing over 600 people across the country. Before co-founding TSP, one of Frank’s biggest career highlights was being the youngest national service leader at Honeywell. He also held various positions at Honeywell including field service representative, systems administrator, field service supervisor, field service manager, and national field service leader.
Frank graduated from DeVry University with a bachelor’s degree in electronics engineering. Outside of work, Frank is a member of the Fellowship Church and volunteers his time to several DFW-area charities including Readers 2 Leaders, Minnie’s Food Pantry, Mission Arlington and Union Gospel. Frank can also be found spending time at home with his family and hosting cookouts for his friends. Frank even expands his professional development outside of the office by reading about innovative leadership strategies on his down time. He hopes one day to be remembered as making a difference in someone’s life, whether it be through an encouraging word, being able to listen to others or showing interest in a person’s special talents.
Starbucks Order: Grande triple hazelnut latte
Favorite Vacation Spot: Anything with a beach, but his dream travel destination is Europe (specifically, Spain)
Favorite Book: 21 Irrefutable Laws of Leadership by John Maxwell
Fun Fact about Frank: Frank can be one of the most competitive people you’ve ever met in sports. As he likes to say, “If I’m going to go down, I’m going to go down swinging.”
The Most Unusual Thing in Frank’s Office: A framed 12-inch silicon wafer from Texas Instruments
Favorite Saying: We have not arrived — the best is yet to come.
As the president and co-founder, Rick Skaggs is responsible for strategic partnerships, mergers and acquisitions. Rick thrives on connecting with people and forming partnerships which suits him well as the chief evangelist of TSP, exploring new and strategic avenues of growth for the company. Additionally, Rick maintains his executive-level relationships with new and strategic TSP customers. Rick served as TSP’s CEO for the first 13 years of the company since its inception. In January of 2016, he moved into an interim role where he focused and led a sales organization specifically focused on new and emerging business opportunities.
Prior to founding TSP, Rick enjoyed a successful career at Honeywell, starting as service engineer and working his way up to salesman, sales manager, and regional director. Before joining Honeywell, Rick served in the military for three years, which allowed him to travel and live in New Jersey, Washington D.C., and Korea. Rick volunteers often along with his team of #TSProckstars for various causes, including Leighton’s Gift, American Cancer Society, NICU Helping Hands and Folds of Honor. He is also an active member or McDermott Road Church of Christ, where he is on the strategic planning committee. Rick is also on the advisory council at North Texas Christian Academy, where a number of his grandchildren attend school.
In his free time, Rick can be found fishing, shooting guns, wood working, boating or riding one of his four Harley Davidson motorcycles. He is very family-oriented and spends much of his time with his friends and family, including his wife of 37 years, four children and nine grandchildren. He has also always been active in sports, whether it is playing, coaching, or cheering on his grandchildren at their games. He even won Texas State Golden Gloves Boxing Championship in 1972! Finally, Rick is motivated daily by his strong faith. Every day, he thanks God for giving him another day on Earth and looks forward to helping someone.
Favorite sports team: Texas Longhorns
Favorite quote: “Do unto others as you would have them do unto you.”
Favorite meal: A good steak and baked potato
Favorite vacation spot: I would give up the beach and sand any day in exchange for camping in the woods and being in nature!
Dream travel destination: Barcelona
Bucket list item: To ride my Harley from San Diego all the way to San Francisco along the coast
Nickname: Wild Man. I love to make people laugh by doing “wild things.”
Hero: My father is my hero, but my son, Chris and his wife Amy inspire me
As vice president of finance at TSP, Ken Smith focuses on financial modeling and reporting company fiscal data and analytics in accordance with generally accepted accounting principles and current financial trends and regulations. He help leadership understand the story behind the numbers. Prior to TSP, Ken worked as interim CFO/controller for several companies, handling software implementations and business modeling. He served as the director of accounting at MetroPCS Communications, senior manager at Accretive Solutions, and senior analyst at both Blockbuster and Autotester. Professionally, Ken is known for his business modeling skills and Excel wizardry, especially around the TSP office. Coworkers and clients also appreciate that Ken is very open-minded and never afraid to consider a business option.
Ken has a knack for making companies better through seeing the bigger picture and leading full-circle initiatives to completion. For example, he was instrumental in the implementation of Oracle at MetroPCS, where he led the implementation of several modules, significantly streamlining month-end close. Ken earned a Bachelor of Arts in English from East Central State University in Oklahoma, where he was also an active member of Pi Kappa Alpha fraternity. Growing up in the small town of Wynnewood, Oklahoma, Ken was drawn to Texas due to job opportunities. Ken later earned a Masters of Business Administration from Dallas Baptist University, and in Dallas he developed his love of the big city.
In his free time, Ken enjoys watching college football (especially OU), spending time with his dogs, running, hiking and almost any outdoor sport. Ken has some impressive long distance running accomplishments under his belt, having completed numerous marathons and ultramarathons, as well as participating in several multi-day relay races. Ken’s love for his dogs spurred his involvement with Paws in the City and Operation Kindness. In his free time, Ken also enjoys a good read and a well crafted cup of coffee.
Starbucks order: Grande Soy Iced Latte
Favorite restaurant: Abacus
Dream travel destination: Seychelles
Ken’s hero: Grandfather
The most unusual thing in Ken’s office: 10” Rick from The Walking Dead (he’s a walking Dead fanatic)
As vice president of sales, Omar is responsible for the leadership, direction and strategy to the entire sales organization. He will oversee the achievement of sales goals and targets, the alignment of the business’ strategy and ensure sustainable revenue growth by constantly maximizing market share. Not only does Omar truly care about establishing and maintaining relationships on a professional level, he also cares about cultivating these relationships on a personal level. With his love of people and aptitude for maintaining strong relationships, he assists his clients by first listening carefully to customers, then providing top service and creative solutions.
Omar joined the TSP team in 2003 as one of the four original employees, along with co-founders Frank Gonzalez and Rick Skaggs. He was intrigued at the idea of starting something new. Since 2003, Omar has worked as a field service engineer, field service supervisor, field service manager and an account manager for TSP. Omar continually expresses his gratitude for being apart of the TSP team since the very first day, and truly appreciates the different responsibilities he has been given at the company. Before his arrival at TSP, Omar worked at Honeywell for six years as a field service engineer and field service supervisor. Omar received a Bachelor of Arts in Computer Information Science from St. Edward’s University. He has also held various certifications for Microsoft and NetApp.
Outside of work, Omar “eat, sleeps, and drinks” baseball playing, coaching, and teaching the sport. He is even the director and commissioner of the Cedar Hill Baseball Association. Omar can also be found spending time with his wife of 19 years, Laura; and sons, Tony and Julian.
Favorite Quote: “Baseball has been good to me.”
Dream Travel Destination: I love traveling to Mexico. However, as long as my wife is by my side, I love traveling anywhere with Laura.
Favorite Sports Team: No surprise — Texas Rangers
Favorite Meal: I love a great steak
The Most Unusual Thing in Omar’s Office: A five-foot baseball trophy.
Kraig Doering serves as the vice president of customer success at TSP, where he oversees and develops director-level leaders in IT infrastructure solutions, industrial automation solutions and internal information technology. Kraig also oversees and manages TSP’s enterprise accounts, contracts and also supports the customer success teams. In addition, Kraig has a strategic advisory role to our clients and to TSP in identifying opportunities to expand TSP’s service portfolio and enhance TSP services to its customers.
Kraig prides himself on his ability to leave things in better shape than he found them. He is passionate about doing the right thing and is always focused on raising the bar. His clients and colleagues appreciate his will to create a better and more efficient environment for all. Work at TSP is rewarding for Kraig because of the difference he can make within the company, for their customers, and all the people he meets in between.
Previously Kraig served in professional positions including senior managing technical architect, director of operations and infrastructure, senior manager of cloud operations and cloud architect. He attended North Texas State University and the University of Texas at Dallas majoring in Architecture and Mathematics (Computer Science).
As the head of TSP’s brand, Chris serves as the lead storyteller sharing and promoting TSP’s brand both externally to candidates and customers, and internally to employees and evangelists. Branding, digital marketing, talent acquisition and HR are all functions Chris has enjoyed learning and developing as he has built teams, processes and strategies from the ground-up. In his role, Chris serves as the authority and chief promoter of the company’s brand, ensuring consistent brand expression through all touch points. He also is actively involved in the development of the company’s plans and programs as a strategic partner. Chris’ knack for process and seeing the big picture allows him to evaluate how business decisions affect all different types of individuals.
Chris joined the TSP team in May of 2006 as a human resource specialist as TSP’s first and only recruiter. After two years, Chris was promoted to the company’s first-ever human resources manager. During his five-year tenure as HR manager, he grew this team and managed every aspect of talent management and talent acquisition. Most recently, Chris served as director of strategic initiatives, where he oversaw the launch of TSP’s first social media campaign, a rebranding initiative, creation and design of marketing collateral, website redesign and copy rewrite, and even a little video production. Before TSP, Chris worked in the medical field as an operating room manager for a cosmetic surgery practice in the Plano area. He received a Bachelor of Arts in Human Ecology from the University of Texas at Austin where he was also an active member of Phi Kappa Psi fraternity. While working at TSP, Chris also received his master’s certificate in Human Resource Management from Villanova University.
Chris is passionate about giving back to his community. He currently serves as the chair of the board for the Texas Health Resources Foundation and previously served on the board of North Texas Christian Academy. One foundation that is particularly near and dear to the Skaggs family (and TSP family) is Leighton’s Gift, which was set up to establish a lasting legacy for Chris’ daughter. Additionally, Chris and his family proudly serve as an ambassador family for the Dallas market March of Dimes. Outside of work, Chris can be found cooking, spending time with his family, or watching a college football game (Hook Em!).
Starbucks order: I’m a little high maintenance — venti, extra hot, no water, chai tea latte with coconut milk
Favorite Restaurant: Uchi
Dream Travel Destination: Grecian Islands
Hero: My wife, Amy
Things People Might Not Know About Chris: I was featured on an episode on MTV’s True Life.
The Most Unusual Thing in Chris’ Office: Brick from the north end zone of UT’s football stadium that was removed during one of the renovations
As vice president of talent at TSP, Kristi oversees the development and initiatives of the company’s #TSProckstars. Kristi supports TSP’s talent strategy of seeking out top talent — specifically, those individuals who are looking to grow both professionally and personally. Not only is Kristi known by her peers as being a “non-traditional” human resource professional, she also has a true desire for helping her colleagues by taking some of the pressure off of their human resource requests.
Kristi joined the TSP team in August 2014 and has been in the role of vice president since November 2019. Kristi was immediately drawn to TSP’s culture and knew she had to be a part of its “greatness.” One of her goals is to be able to work with every TSP employee at some point throughout her career. Before her arrival at TSP, Kristi was a senior director of human resources for a global marketing research company. One of Kristi’s biggest highlights from her career involves taking a training program that started from grassroots initiatives to expanding it globally in a very short period of time. Kristi received a Bachelor of Applied Arts and Sciences from the University of North Texas, with a concentration in sociology, psychology and emergency administration. She also obtained her SPHR and SHRM-SCP certifications.
Outside of work, Kristi enjoys spending time with family, reading and wishing she had “mad Martha Stewart skills.” Some of her favorite books include the Harry Potter series, the Game of Throne series, the Divergent trilogy and mostly any book by James Patterson or Lincoln Child.
Favorite Vacation Spot: Las Vegas (she visits a few times a year)
Fun Fact about Kristi: She was the Linn County Kansas Fair and Rodeo Queen in 1984
The Most Unusual Thing in Kristi’s Office: A clay pig that her son made in grade school
Kristi’s Hero: For me, a hero saves lives and fights for our freedoms. But there are many strong women I admire, both for their ability to manage their personal lives and careers with grace, while wearing four-inch heels (Kristi says she “walks like a baby giraffe in heels”).
As the director of sales, Kyle is responsible for developing key growth strategies and establishing sales objectives to help build strong, lasting customer relationships. Kyle began working for TSP in 2013, attracted by the company culture and his desire to work in IT for a proven industry leader. Kyle works closely with a variety of divisions within the company, including executive leadership, recruiting and his direct sales team. Starting his career with TSP as an associate account executive and working his way up to his current leadership position, Kyle has utilized his abilities to build customer relationships to bring in new large accounts like Pure Storage, Top Golf and Cisco Systems to aid in the company’s growth.
Kyle is passionate about acquiring new customers and building new business relationships with someone he hasn’t met before. He loves the ability to be able to share the TSP story with potential customers and help the company grow with new accounts. Kyle believes that building a client relationship goes beyond work. He prides himself on being transparent and following through with his promises.
Growing up the youngest of four siblings in Celina, TX, Kyle graduated from Texas State University in 2013 with a Bachelor of Business Administration in Marketing and still resides in Celina with his wife Sara and newborn son Sawyer. In his personal life, you can find Kyle volunteering with Shawnee Trail Church of Christ with his family, riding motorcycles, going out on the lake and playing golf. He also enjoys supporting local DFW sports teams, working in the yard and going out to eat with friends.
Favorite sports team: Dallas Cowboys & Dallas Stars — both!
Favorite book: Love Does by Bob Goff
Fun fact about Kyle: I used to ride bulls in high school
Favorite line from favorite movie: “Wise men say, forgiveness is divine but never pay full price for late pizza.” — Teenage Mutant Ninja Turtles
As sr. director of IT solutions at TSP, Bryan Caldwell works closely with executive staff, finance, HR operations, and sales. He manages the day-to-day for one of TSP’s largest customers, along with managing an outstanding team of field service managers and leaders. He helps keep the team aligned and working efficiently to help provide creative solutions to TSP’s client base, and create results — something Bryan is passionate about.
Bryan is known for his ability to solve problems, and loves to help clients finish their projects on time and under budget. He can walk into any client’s office, help them evaluate their situation and create a plan to resolve their IT problems effectively and efficiently. It was TSP’s company culture and the other #TSProckstars that really drew Bryan to TSP three years ago. His mind was set on working at TSP after sitting down and talking with Co-Founder Frank Gonzalez. Prior to TSP, Bryan held other IT positions including: senior manager of infrastructure at Securus Technologies, senior manager of IT and service support manager at Greyhound, and datacenter manager at Haggar Clothing Company. In 1999 Bryan and some partners started a company called Innovative Printer Solutions (IPS), which provided service and consumables from desktop to production sized printers. Bryan sold out of the company in 2003. Right out of high school, Bryan began his study of information technology and has been mastering it ever since.
He spends time volunteering at Hearts and Hammers and attends New Hope Church in Wylie, TX. Outside of work, you can catch Bryan outdoors: gardening, boating, or showing his truck at local car shows. He also enjoys being with his family and friends. He proudly boasts his seven children and five “grandbabies.”
Starbucks order: Caramel Macchiato (“Chocoloco Mocca” is what I tell my wife and she translates for me)
Favorite restaurant: Steven Pyles
Favorite meal: Tex Mex
Fun fact about you: I shoot a rifle left handed yet do everything else right handed
Dream travel destination: Europe
Bucket list item: Skydive
Nickname: Hippie — my uncle has called me that my whole life (I used to have long hair)
Your hero: The Man upstairs
Nathan Matta serves as director of customer success. In this new position, Nathan brings with him industry-leading service with a heart. He understands that one of the fundamental contradictions of managing a service team is how to best care for the team and company finances simultaneously, making him the perfect fit for this role. Nathan joined the TSP team in 2005 as a maintenance engineer, moving onto leadership roles over time. He has played a significant role in growing TSP’s NetApp business tremendously over the last 12 years, which included overcoming some hurdles.
Nathan prides himself on how the team faced those adverse situations, sticking with the business to reach the point we are at today. Nathan earned his Bachelors of Science in Management Information Systems from Northeastern University. Before his arrival at TSP, he worked as centralized IT for the library system at MIT in Cambridge, where he and his small team managed the library IT infrastructure and advised the Local Technology Experts (LTEs) on anything they needed. One of his biggest highlights during this time was serving on the board of a volunteer group called the “IT Partners” that pulled IT support individuals from all over the university together for training and peer assistance.
In his free time, you can find Nathan listening to live music or playing his guitar. While he only started playing about three years ago, this hobby quickly became a passion and his wife can attest that he never stops talking about it!
Starbucks Order: Iced Americano with skim milk and light sugar
Favorite Sports Team: New England Patriots
Favorite Book: Anything by William Gibson or Neil Stephenson
Fun Fact: I juggled in high school
Favorite Vacation Spot: Caribbean
Dream Destination: Not exactly a destination, but I would love to take a Windjammer Sailboat Cruise
Bucket List Item: Europe
The Most Unusual Thing in Nathan’s Office: Authentic African tribal spear, shield, and drum
Favorite Meal: Not the food, but the meal. During our 10th anniversary celebration, my wife and I went to the Flagstaff House in Boulder, CO, which is set up on the side of a mountain. We sat on the patio (it was August), and were there from about 5:00pm – 9:00pm. As the sun set, the lights of the city came up, and it was the best venue I’ve ever eaten a dinner at.
Larry Lozuk is TSP’s IT director, responsible for determining the company’s overarching technology strategy and looking for the next technologies that he can integrate into the company to improve overall performance. He keeps abreast of trends in the technology space and works to translate trends into strategies that are likely to benefit TSP’s growth and innovation. Larry is known for his clever use of technology to improve business performance, and his ability to solve problems with the big picture in mind. Other directors and managers bring Larry ideas for improving the function and efficiency of their department, and Larry’s task is to balance those ideas with what is feasible for the company.
Larry heard about TSP through meeting co-founders Rick Skaggs and Frank Gonzalez, and was drawn to join the company to help it grow even further. He has held several positions at TSP prior to his current role as IT director, including roles in sales, operations, and internal management. Before TSP Larry was a program executive with Dell and worked on extremely large-scale projects. In fact, he replaced 150,000 PCs at Kaiser Permanente coast-to-coast (including Hawaii), and did so flawlessly, without any disruptions to business. He also served as a director at CBSI where he ran the CRM practice, and was a senior management consultant with PricewaterhouseCoopers. Larry has extensive experience with systems integration, which helps him tremendously in his current role. This knowledge allows him to take a step back and determine the best fit for the situation. Larry grew up in Venezuela and came to Texas for college at Baylor University, where he earned a Bachelor of Science in Computer Science, as well as a Masters of Business Administration. He has also obtained certification in ITIL (Information Technology Infrastructure Library).
When he’s not working, Larry puts his IT knowledge to use in the community as well, volunteering with the AV group at his church to help with television and internet capabilities. He is also active with the International Mission Board and South Texas Children’s Home. An avid scuba diver (and certified instructor!) and photographer, he has traveled extensively and internationally and enjoys “collecting experiences.” Most importantly, Larry puts family first and works hard to be a good father to his two children and a good husband to his wife of 30 years, Annette, who is also a #TSProckstar.
Starbucks order: Mocha Frappuccino
Favorite book: The Travis McGee Series by John D. McDonald
Favorite quote: “Don’t listen to skeptics.”
Favorite restaurant: Casa de Campo, Mexico City
Favorite meal: Filet Mignon
Fun fact about you: Speaks three languages: English, Spanish and French
Dream travel destination: Fiji
Bucket list item: Scuba diving in Antarctica under the ice shelf
Do you collect anything: Wooden objects
Your hero: My dad. He sacrificed his life to be a missionary in South America when there were other opportunities elsewhere — he has a true spirit of giving
Rob has a determined passion for creating and implementing successful culture and talent strategies that attract and retain employees — and it shows. As TSP’s director of talent management, Rob is responsible for developing human resource policies and ensuring compliance with federal, state, and local legislation. He also directs offboarding and onboarding for new employees, creates training and career development programs, approves salary structure or wage schedules, negotiates benefits packages, and so much more. Additionally, Rob collaborates with senior management in the strategic planning, direction, and goal setting for the talent management team that he leads. All in all, Rob’s work and contributions have a significant impact on the people side of the organization.
When Rob joined TSP more than 5 years ago, he was won over by the company’s passion and commitment to taking care of its employees. “The video I saw on social media of an employee’s testimonial exhibited the love and support the company shares for its employees and I knew I had to be a part of it!” says Rob. Don’t let his soft-spoken demeanor fool you — prior to his time with TSP, Rob proudly served our nation in the Marine Corps, both as an HR professional as well as a black belt instructor! Rob received his Bachelor of Arts in Sociology from American Public University and is currently attending Texas A&M’s Human Resources Development Graduate Program.
When he’s off the clock, you can find Rob putting his family first and spending time with his wife and two kids — or at his favorite restaurant, Seasons 52 (we still can’t convince him to try seafood, though). Rob may seem like a creature of habit but actually loves to travel and experience different cultures. And although Rob is no longer on active duty, he still carries his passion for the Marine Corps with him by volunteering for Marine Toys for Tots.
Starbucks order: In the summer, I drink a Sugar Free Iced Carmel Macchiato with heavy cream. In the winter, I’m bold with a hot sugar free Carmel Macchiato with heavy cream.
Favorite sports team: Texas A&M Football
Favorite meal: Mexican
Favorite restaurant: Seasons 52
Favorite vacation spot: Boston, MA
Dream travel destination: Scotland
Do you collect anything: Marine Corps Challenge Coins
Your hero: All the men and women who serve this great nation
Favorite line from your favorite movie: Life Moves Pretty Fast. If you don’t stop and look around once in a while, you could miss it. — Ferris Bueller’s Day Off
In her role as controller, Annette Lozuk oversees the activities of the corporate accounting, disbursement and accounts receivable departments at TSP. She is also responsible for assuring corporate tax compliance in this position. Annette works closely with the Accounting and Finance Teams, as well as the CFO. Annette joined TSP as a contractor in 2006, and became a permanent employee in 2008, serving in the capacity of accounting manager and then supervisor. Prior to becoming one of our #TSProckstars, Annette held various accounting positions. Incidentally, this is the third time she has worked with both Keith McElwain and Ken Smith.
Originally from Maryland, Annette moved to Texas to attend Baylor University where she graduated with a BBA in Accounting. She and her husband Larry have been married almost 32 years and currently reside in Allen with their two sons — a college freshman and high school sophomore. Annette has been an active volunteer with Boy Scouts of America for 13 years and is a two-time nominee of the Spark Club Award. She enjoys spending time outdoors with her boys and Friday night lights watching the Allen HS Football team. Annette is currently addicted to painting parties, as she finds doing something creative is the perfect release for her analytical mind!
Starbucks order: Tall Vanilla Latte or Pumpkin Spice Latte when it’s in season
Favorite restaurant: Hacienda Ranch or On the Border — really anything Tex-Mex
Favorite meal: Steak and Potatoes
Favorite vacation spot: Any beach with pretty blue water
Favorite warm weather activity: Going to renaissance festival
Bucket list item: To see the Grand Canyon
The most unusual thing in your office: The last surviving pacifier of my oldest son
Award-Winning, Customer-Endorsed, Minority-Owned